Refund policy

Last updated: July 13, 2026

This Refund Policy applies to purchases made through latexelle.com. Latexelle is operated by Vibe Wear LLC d/b/a Latexelle.

Because Latexelle products are handmade and made after an order is placed, please review this policy carefully before placing an order. We want customers to feel supported while also protecting the time, materials, and labor required to make each garment.

Business Information

Store name: Latexelle

Legal entity/operator: Vibe Wear LLC d/b/a Latexelle

Business/registered office: 102 South Johnson Street, Laramie, Wyoming 82070, United States

Customer service email: support@latexelle.com

Customer service phone: +1 (307) 357-0295

30-Day Support Window

Please contact us within 30 days of receiving your order if you need help with a return, exchange, fit concern, repair request, damaged item, defective item, incorrect item, or any other order issue.

To help us review your request, please provide your order number, a description of the issue, and clear photos where applicable.

Standard-Size Items

Eligible standard-size items may be returned within 30 days of delivery. To be eligible for a return, the item must be in the same condition that you received it: unworn, unused, unwashed, undamaged, with tags attached, and in its original packaging. You must also provide your order number or proof of purchase.

For approved returns of standard-size non-defective items, the customer is responsible for return shipping costs.

Custom And Made-To-Order Items

Most Latexelle garments are handmade and made after an order is placed. Custom measurement, custom color, personalized, and made-to-order items are generally not eligible for return or exchange for subjective reasons such as change of mind, color preference, size selected by the customer, fit preference, event cancellation, or delayed decision after production has started.

However, we will always review and support you if your item arrives defective, damaged, incorrect, or materially different from the order details we confirmed. Depending on the issue, we may offer a repair, alteration support, replacement, exchange, store credit, return, or refund where appropriate.

If you believe a custom or made-to-order item was made incorrectly, please contact us within 30 days of delivery with your order number, photos of the item, and the relevant measurements or details. We will review the issue fairly against the confirmed order details.

Measurement And Fit Responsibility

For custom measurement orders, customers are responsible for providing accurate measurements and reviewing the product details before placing an order. Latex garments are close-fitting by nature, and fit can vary based on measurement accuracy, body proportions, material tension, and personal fit preference.

If a fit concern is caused by incorrect measurements provided by the customer or by personal fit preference, the item may not be eligible for return. Where possible, we may offer alteration guidance or other support options to help resolve the issue.

Items That Cannot Be Accepted Back

For hygiene, material care, and product condition reasons, we cannot accept returns for:

Items that have been worn, used, washed, damaged, altered, stained, scented, or incomplete
Items without original packaging or required accessories
Items sent back without prior return authorization
Custom or made-to-order items returned for subjective reasons, unless a return or remedy is required by applicable law

How To Start A Return

To request a return, contact us at support@latexelle.com within 30 days of receiving your order. Please include:

Your order number
The item you want to return
The reason for return
Photos if the item is defective, damaged, or incorrect

Please do not send any item back before your return request has been approved. Items sent without prior return authorization may not be accepted.

Return Address

Approved returns must be sent only according to the return instructions provided by our customer service team.

Approved returns are handled through our authorized U.S. return processing center:

Latexelle Returns Department
1531 S Westridge Road
West Covina, CA 91791
United States
Phone: +1 (858) 567-6999

Please do not send returns to our business/registered office address in Wyoming.

Return Shipping Costs

For approved returns due to a defective, damaged, or incorrect item, Latexelle will provide return instructions and will cover reasonable return shipping costs where required.

For approved returns of eligible non-defective items, including returns due to size selection, change of mind, color preference, or fit preference, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service. We are not responsible for returned packages that are lost, damaged, or delivered to the wrong address because the customer did not follow the approved return instructions.

Damaged, Defective, Incorrect, Or Fit Issues

Please inspect your order when it arrives. If the item is defective, damaged, incorrect, or appears to have a fit issue caused by our confirmed production details, contact us at support@latexelle.com within 30 days of delivery with your order number and photos of the issue.

We will review the issue and provide instructions for a repair, alteration support, replacement, exchange, return, or refund where appropriate.

Exchanges

If you want to exchange an eligible item, contact us at support@latexelle.com. Exchanges are subject to item eligibility, availability, and approval.

Custom measurement, custom color, personalized, worn, used, washed, damaged, altered, or final-sale items are not eligible for exchange for subjective reasons unless they arrive defective, damaged, incorrect, or materially different from the confirmed order details.

Cancellations

If you need to cancel an order, contact us at support@latexelle.com as soon as possible. We may not be able to cancel an order after production has started, especially for custom measurement, custom color, personalized, or made-to-order items.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund is approved. If approved, the refund will be issued to your original payment method within 10 business days.

Your bank, credit card company, or payment provider may need additional time to process and post the refund. If more than 15 business days have passed since we approved your refund and you still have not received it, contact us at support@latexelle.com.

Original shipping charges, customs duties, import taxes, VAT, brokerage fees, and similar charges are not refundable unless required by applicable law or unless the issue was caused by our error.